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Return & Exchange Policy

RETURN POLICY

All products must be returned unopened, and unused to qualify for a refund or exchange. Original shipping charges are non-refundable. Products must be returned in 15 days.

HOW TO MAKE A RETURN:

You will need to purchase a return shipping label from the carrier of your choice as we do not provide return labels at this time. Please include in your package your full name, email address, name of products being returned and quantity of products. 

We recommend that you send your return via USPS or UPS or via an insured Parcel Post for your protection and to ensure prompt delivery.  

The only returns goes to this address:

The Salon Project By Joel Warren   
45 Rockefeller Plaza 3rd Floor, New York, NY 10111
 
However, the refund process will be done through our website and not the salons. We are more than happy to exchange product at any of our salons if the product is available and in stock.  

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